This option allows you to automatically send emails or SMS when participants check-in (sending the program, a welcome message, wifi code, or any practical information).

From your Back-Office > Notifications and automations > Add automation > Arrival at a check-in point > Choose a check-in point.

Choose your audience:

You can restrict your message to certain contacts by changing the segments for each automation. 

For example, you can design a welcome email for your staff, and a welcome SMS with a different message for guests.

Choose how you want to send your message: 

Text message:

  • Choose the name of your message, this name is not visible to your contacts (Ex: Sending the schedule)
  • It is imperative that you specify a sender whose name does not exceed 11 characters.
  • You can, in the body of the message, insert the participant's nominative values by clicking on "Nominative values". For example, Welcome *|FIRSTNAME|* *|NAME|*... will become: Welcome Paul Durand...
  • Please make sure that the phone number entered in the import is in the correct format with the country code (For example: +39 876 34 43. +44....).


  • Fill in the name of the message (only visible to you)
  • Fill in the object
  • Fill in the sender's name
  • Compose your emailing
  • Save your email

Look out!

  • Always send a test to yourself or your team before activating the automatic sending process by clicking on the "Send test" button. 
  • Once your message has been set up, change its status from "Disabled" to "Enabled" to activate the automation of the sending process.